Deleting from inside the app
You can delete your GameXpert account and its data yourself, at any time, without contacting us. The deletion is immediate and permanent — there is no waiting period and no way to undo it.
- Open the GameXpert app and sign in.
- Tap More (⋯) in the bottom navigation, then Account.
- Scroll to the bottom and tap Delete account, below Log out.
- Confirm when asked. The deletion happens immediately.
Requesting deletion by email
If you can't sign in — or you'd rather we did it — email support@mygamexpert.com from the email address on the account, with the subject Account deletion request. We may ask you to confirm ownership of the account before we act. We complete verified requests within 30 days.
Parents and guardians may request deletion of a child's profile and its data the same way, without deleting their own account. Deleting your own account also deletes every child profile and child login you manage. Note that the in-app Remove athlete action is not a deletion — it removes the athlete from your account but keeps their quiz history, so use one of the routes above if you want the data erased.
What gets deleted
Deleting your account permanently removes:
- Your profile, name, email address, and sign-in credentials (including any passkeys and linked Apple sign-in).
- Your quiz and training history — sessions, answers, scores, streaks, and progress.
- Any child profiles you manage, together with their login accounts and their own quiz history.
- Any teams you own, with that team's roster, schedule, events, messages, and photos.
- Any evaluation or tryout events you own, including participant details and evaluation results.
- Your profile photo and any photos you posted to a team.
- Team and player access links you hold, and any join or claim requests you filed.
- Device push-notification registrations, so your devices stop receiving notifications.
- Your coach library — saved sessions, plans, and playbook material.
- Our copy of your subscription and entitlement records, and your usage history.
What we keep, and why
- Billing and transaction records. We retain records of payments as required for tax, accounting, and fraud-prevention purposes. These are financial records, not profile data.
- Administrative audit records. Where we're required to keep a record that an action happened, the record is retained with your identity removed, so it no longer identifies you.
- Content that belongs to a team you don't own. If you posted a message to someone else's team, the team keeps its history — you can delete your own messages before deleting your account.
Your subscription itself is billed by Apple, Google, or Stripe. Deleting your GameXpert account does not cancel it — cancel through the App Store, Google Play, or your billing portal so you aren't charged again.
Questions
Email support@mygamexpert.com or use our Support page. Our full Privacy Policy describes everything we collect and why.